Job Description
Order Management Officer
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as OM Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
Job requirements:
- Manages Customer relationship through providing daily operational support;
- Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope;
- Keeps Customer informed of progress at all stages;
- Deals with and coordinates any order prioritization request with the Customer, to meet expectations;
- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures;
- Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders);
- Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues;
- Ensures that Service Level Agreement is met at individual level;
- Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level;
- Independently handles, assists the customer to determine problems and provide resolutions on any customer issues & process general volumes smoothly;
- Accordingly stores documents (including preparation steps like printing and scanning);
- Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations;
- Provides continuous visibility of the orders / requests backlog situation to the Customer.
Candidate’ profile:
- Advanced level of English;
- Basic domain knowledge (financial, supply chain and logistics);
- Independent MS Office user (especially Excel);
- Customer service oriented;
- Problem analysis and problem solving;
- Numerical competencies;
- Excellent communication skills;
- Strong planning capacity;
- Previous work experience, preferably in SAP (SD/MM module), Logistics, Supply chain, Order Management or Customer relations management is an advantage.
Benefits for working with us:
- The chance to work for Top Employer 2024!
- Competitive salary with attractive set of social benefits:
- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Relocation package for candidates willing to relocate;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
- BOOKSTER opportunities;
- Nice designed and central business office;
- Fruits, coffee and tea on the house + massage at the office;
- Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
- Employee Assistance program;
- Employee Referral Program with attractive incentive schemes
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
